Frequently Asked Questions
Where are you located?
Born and based in Adelaide, South Australia – proudly Aussie through and through.
How much does shipping cost?
Enjoy free shipping Australia-wide — every order, every time!
How long does shipping take?
Free shipping, always. Your goodies arrive fast — usually within 7 to 10 working days across Australia.
Do you ship internationally?
Shipping is currently available within Australia. Have a special request? Contact us to discuss custom international delivery.
What is your refund policy?
Changed your mind? No worries! We’ve got a 14-day money-back guarantee. Simply contact us and we’ll sort it out. More info in our Refund Policy below.
Is my payment information secure?
Shop with confidence — our checkout is fully encrypted and secure to protect your details.
How do I track my order?
We’ll send you a tracking link as soon as your order’s on its way. Follow your delivery through your email link or the ‘Track Your Order’ page.
How do I contact customer support?
Need a hand? Reach our friendly support team via the contact form on our Contact Us page or email us at Winknwiggleco@gmail.com
We’re here Monday to Friday, 9 AM – 5 PM AEST, and aim to reply within 24 hours.”